Beverly's Pet Center

Angie 4 months ago

Yesterday I came into the store and bought a crested gecko and a cage for him. I got it home and the cage door was broken and the calcium was opened already. I brought it in the next day to return and was refused a refund and exchange UNLESS I returned the gecko and the cage. I refused to return the gecko because their cages are way too small and they neglect their animals. My geckos tail fell off one hour with in leaving the store… Apparently their policy is no refunds on animals and cages but for the package deal they were willing to take both? No sense at all, but I knew it was because they wanted the gecko back. The worker allegedly underpriced the gecko for 39.99 instead of 299.99. I don’t know how a mistake like that happens but regardless not my fault, it’s the stores. So the only reason a deal for a refund or “exchange” was offered was to get their money back. He claimed he could “fix” the cage but failed to do so. He said if I want an exchange I need to call ZooMed so he doesn’t lose stock on a mistake on THEIR part!! I know I won’t get my money back but don’t waste yours here. There’s pictures before and after.

Maor Rashtty 4 months ago

I am extremely disappointed with my experience at this store. Over the past week, I spent more than $1,000 on an aquarium setup, fish, supplies, and water treatments that were recommended by the staff. I initially purchased 4 fish of the same species, and all of them died within a few hours. Following the store’s advice, I spent additional money on water conditioners and other products, cleaned the tank, and made the recommended adjustments. I then added 3 different fish, and they have remained healthy and alive. After waiting a week, I purchased the same species again from this store, and once again, those fish died while the other fish continued to thrive in the exact same aquarium and water conditions. What made this experience even more frustrating was the response from the store management. I spoke with Nicole, the manager, hoping for some assistance after losing multiple fish from the same source, but she was unwilling to offer any refund, store credit, replacement, or meaningful support. After spending over $1,000 and following the store’s recommendations every step of the way, I expected much better customer service. Unfortunately, I was left with dead fish, additional

Giselle Caridad Batista Parra 5 months ago

Beverly’s Pet Store in Pembroke Pines is genuinely a magical place for pet lovers. As soon as you enter, you’re greeted by an impressive array of animals and supplies, making it a paradise for anyone seeking a new furry or scaly friend. With a vast variety of options, you’ll find everything from playful dogs and affectionate cats to exotic snakes and charming chameleons. One of the standout features of the store is their selection of aquatic life. They offer an extensive range of sea fish, including stunning crown fish, perfect for anyone looking to enhance their aquarium. The staff is knowledgeable and passionate about animals, always eager to share insights and care tips, which is incredibly helpful for new pet owners. Beverly’s also stocks a wide variety of pet supplies, ensuring that you’ll find everything you need, whether it’s food, toys, or habitat accessories. The atmosphere is warm and inviting, making your shopping experience enjoyable and stress-free. Overall, Beverly’s Pet Store is a must-visit for anyone in Pembroke Pines with a love for animals. Its diverse offerings and friendly staff create an unbeatable combination that keeps customers coming back, making it a t

JNJ PARTNERS 6 months ago

I had a very bad experience with Beverly’s Pet Shop. After purchasing a few fish from this store, they introduced what appears to be a disease into my 500-gallon aquarium. Within a short time, many of my fish died and I lost hundreds of dollars. I have kept fish for over 10 years and have purchased fish from many different stores without ever having this problem. This was the first time I bought fish from this shop and shortly after adding them to my tank the losses started. Buyers BEWARE of their infected product

Keylah Sosa 11 months ago

I’ve been going to this store for years and always appreciated the wide variety of animals and supplies. That’s why this experience was especially disappointing. On Thursday (9/25), I purchased 7 cherry shrimp. They acclimated well and are still thriving in my well-established, planted tank. On Saturday (9/27), I returned and purchased 2 zebra nerite snails after confirming with staff that they were freshwater. When I was shown the tank, I noticed that the majority of snails in this particularly large batch were flipped over and clearly not doing well. The employee reassured me she would pick out two “alive” ones from the glass, so I trusted her judgment. Unfortunately, by Wednesday (10/01), I realized both snails had died. I called ahead and was asked to bring the receipt, my water sample, and the snails. When I came in with everything they requested, the employee who helped me was actually kind and even suggested that I might want to wait for a larger, healthier batch of nerites. However, after speaking with his manager, he explained that since it was outside their 48-hour policy, the best they could do was a ‘one-time exception’ of 50% off, and that the only replacements avai